SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gloria's Beauty Supply (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gloriasbeautysupply.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality! Recommend to everybody... Thanks!
I am very happy with the store. My was delivered before the date. Good deal!
everything's up to standard
Good product and fast delivery. Thank You very much! :)))
Discounted is a true bargain. thanks to the seller!
totally worth its money. recommend.
Budget from a reputable store? This is perfect!
I'm really glad I managed to get online with such a prompt delivery and on such a low price
Such a cheap online is a great deal! thanks to the store
my coworker is so contented with ! This is the most fantastic product ever! me and my roommate would recommend this bargain. It was delivered so fast, the measured delivery was three weeks later and it came faster than in ten days after ordering it! absolutely happy with the deal and with the customer service. And this offer, exceeded previous expectations for theprice.
awesome for its price bracket
love this item, everything as described, thx
in this store is a really good offer. i wasn't disappointed.
It was my third order in this store. Thanks!
This purchase was more than successdul. Really satisfied with the
perfect!
Though I've hardly had this item for a couple of days 2 weeks I'm quite overjoyed with it. This a super purchase. I bought it for my buddy. We were both overwhelmed with the quality of the. The shipment actually came soon and I was quite satisfied. way exceeded my wishes. I would strongly recommend this product. like it so much I am already planning to order more.
I got the order in 6 days and I couldn't be happier! It occurred really durable. I had never noted something like this until that day. I'm so lucky I took notice of it though, because it is good! Now this is maybe my favorite good and prime amazement that I have had from buying in webstores. If I could rank this product better than 5 stars, I would. I'm persuaded I'll continue to approve it.
to get such a cheap online was inspiring. i'm glad i stumbled upon this amazing store
The items are in great condition. I'm really satisfied with the product!